Ordering Rugs Online What You Need to Know
How do I place an order on Rug N Roll’s website?
Simply browse our collections, select your rug size, and click “Add to Cart.” Follow the checkout steps to complete your purchase securely
Can I change or cancel my order after placing it?
Yes, as long as your order hasn’t been dispatched. Contact us ASAP at info@rugnroll.com.au or call us directly.
I didn’t receive a confirmation email. What should I do?
Please check your spam folder. If it’s not there, contact us — we may have had a technical issue, and we’ll confirm your order manually.
Can I buy a rug online and pick it up in-store?
Yes! Just contact us after placing your order to arrange in-store pickup from your nearest Rug N Roll location.
Do you offer Afterpay or Zip Pay for online rug purchases?
Yes, you can choose Afterpay or Zip Pay at checkout to split your payment into easy interest-free instalments.
How can I apply a discount code or promo code at checkout?
On the checkout page, enter your promo code in the “Discount Code” box and click “Apply.” The discount will be calculated before payment.
Can I get help choosing the right rug before I order online?
Yes! Contact our friendly team via live chat, WhatsApp, phone, or email — we’ll guide you to the best rug for your space, style, and budget.
Will I be notified when my rug is shipped?
Yes, you’ll receive an email with tracking details once your rug has been dispatched. You can track the delivery straight to your door.
Are the same rugs available both online and in-store?
Most of our rug collections are available both online and in our stores. Some clearance or exclusive in-store items may not appear on the website.
Is it safe to order rugs online from Rug N Roll?
Absolutely. Our website is secured with SSL encryption and we use trusted payment gateways like PayPal, Afterpay, and major credit cards.
Delivery & Shipping Information
How long does rug delivery take in Australia?
Most rugs are dispatched within 1–3 business days. Delivery time depends on your location — usually 3–7 business days for metro areas and slightly longer for regional locations.
Do you offer free delivery on rugs?
Yes! We offer free delivery on oversized rugs across Victoria and selected areas Australia-wide. Standard-sized rugs may include a small shipping fee depending on your postcode.
Can I track my rug delivery?
Absolutely. Once your rug is shipped, you’ll receive a tracking link via email so you can follow its journey in real time.
Which courier companies do you use?
We work with trusted Australian carriers such as Australia Post, Allied Express, and Aramex to ensure fast, safe, and reliable delivery.
Do you deliver rugs to apartments or upstairs?
Yes, most couriers deliver to apartments and upper levels. If you have specific access instructions, please mention them at checkout or contact us after placing your order.
Do you offer same-day or express delivery?
Same-day or express delivery may be available in certain metro areas. Please contact us directly to check availability and any additional costs.
What should I do if my rug hasn’t arrived yet?
First, check the tracking link provided. If there’s a delay or no update, please contact us — we’re happy to follow up with the courier and assist you.
Do you ship rugs Australia-wide?
Yes, we deliver to most locations across Australia, including metro cities, suburbs, and many regional towns.
Do you ship rugs to New Zealand or internationally?
Yes, we can arrange shipping to New Zealand and other countries on request.
Please contact us before placing your order so we can provide shipping quotes and delivery time estimates based on your location.
What to Expect When Shopping In-Store & Online at Rug N Roll
Why should I visit a Rug N Roll store in person?
Visiting one of our 5 VIC mega stores means you can see, touch, and compare rugs in real life. Our friendly team offers personalised advice, helps you match colours and textures, and ensures you leave with the perfect rug for your space. Plus, you’ll find exclusive in-store specials and clearance deals.
What’s the benefit of shopping online with Rug N Roll?
Shopping online is fast, secure, and gives you access to our entire range, including oversized rugs, trending styles, and weekly deals — all with nationwide delivery and expert support just a click away.
Can I customise a rug or hallway runner online or in-store?
Yes! Whether you’re shopping online or visiting us in-store, we offer custom hallway runner lengths (professionally overlocked), and can help you find a solution tailored to your space, size, and needs. Contact us anytime for a custom quote.
Can I trust the colours and quality of rugs online?
Absolutely. We provide detailed images, real lifestyle photos, and material descriptions. Need extra reassurance? Reach out and we’ll send additional photos or close-ups of any rug you’re interested in.
Are prices the same online and in-store?
Yes, in most cases. However, some clearance, factory-direct, or local deals are only available in-store — and online-only promos may appear on our website.
Can I get expert help before buying online?
Definitely! Our rug experts are available via live chat, WhatsApp, email, or phone to guide you through sizes, styles, and recommendations — just like we would in-store.
Do you offer Click & Collect?
Yes! If it’s more convenient, you can order online and collect from one of our stores in Geelong, Melton, Ballarat, Taylor Lakes or Caroline Springs. Just let us know after placing your order.
Can I feel confident shopping with Rug N Roll?
Yes — we’ve been Australia’s rug specialists for over 25 years. Whether online or in-store, we offer quality you can trust, expert support, and a smooth experience backed by thousands of happy customers.
Custom Rug Sizes & Hallway Runners
Do you offer custom-size hallway runners?
Yes! We offer made-to-measure hallway runners. Choose your length, and we’ll professionally overlock the ends for a clean finish. Perfect for hallways, entryways, and narrow spaces.
How do I order a custom hallway runner online?
Contact us directly with your desired length and runner style. We’ll prepare a custom quote and help you place the order easily via email or phone.
Can I request a custom size for a rug (not just runners)?
While most rugs come in standard sizes, select ranges may be available in custom dimensions. Reach out and we’ll let you know if your chosen rug can be custom-cut or sourced
Are custom rugs and runners available in-store too?
Yes — our stores can assist you in measuring and ordering custom rugs or runners on the spot.
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