Shipping policy

Shipping Policy — Rug N Roll

Free Australia-Wide Delivery

Rug N Roll offers free delivery Australia-wide on rug orders with no minimum spend.

Our free-delivery offer applies to eligible rug orders placed through rugnroll.com.au.

Order Processing & Dispatch

In-stock orders are prepared for dispatch as quickly as possible, generally within 1–3 business days.

Some items may need to be transferred between our stores, warehouse or supplier before dispatch and may require additional handling time.

Pre-order, custom-size and specially ordered products will be dispatched according to the estimated timeframe shown or advised at the time of purchase.

Estimated Delivery Times

Delivery times are estimates only and can vary depending on the destination, courier network and size of the rug.

  • Metro areas: generally 3–10 business days after dispatch
  • Regional & remote areas: generally 7–14 business days after dispatch
  • Oversized rugs: may require specialist freight and can take longer

Carrier delays, weather, peak periods, public holidays and remote-area freight schedules can affect delivery times.

Tracking

Once tracking is available, we will send the tracking details by email.

In some cases, a courier may collect the shipment before the first tracking scan appears, so tracking can take a little time to update.

Authority to Leave

Where supported by the courier, you may be able to authorise delivery to a safe location. Please make sure any nominated location is secure and protected from weather.

Delivery Access

Customers are responsible for providing a complete and accurate delivery address and ensuring reasonable access for the courier.

Additional courier charges caused by an incorrect address, repeated redelivery or failed access may be passed on where applicable.

Damaged in Transit

If the packaging arrives visibly damaged, please take photos before opening.

If the rug has been damaged in transit, contact us as soon as possible with your order number and photos so we can assist.

Returns

Free outbound delivery is separate from our return policy.

For eligible change-of-mind returns, exchanges and refunds, please see our Refund & Return Policy.

Contact Us

Rug N Roll
info@rugnroll.com.au
(03) 8390 7638
rugnroll.com.au